FAQ

Registration for Gym owners

1. Visit https://dash.sportpass.me/auth/register
2. Fill out your email and password
3. Fill out your first name, last name, optional phone number and note
4. Fill out gym information: name, phone number, email and description
5. Check terms of use and privacy policy
6. Confirm captcha and register
7. Click on confirmation link in email (check SPAM or PROMOTIONS in Gmail)
8. Log in here: https://dash.sportpass.me/

Login

If you are registered, you can login here: https://dash.sportpass.me/

Create location, room or court

You have to create 1 or more locations in order to create activities or services. Every location has its own address so if you provide services on different addresses, you can set them.

1. Click on “Resources” in the menu
2. Click “Locations”
3. Fill out name and address 
4. Save

Now you can start creating activities and services 

Create another gym

If you want to oversee more than one gym from one account do these steps:

1. Click on your profile in the upper right corner
2. Click “Create facility”
3. Fill out gym information name, phone number, email and description, select currency and set reservation or cancellation policy
4. Save

Now you can select another gym by clicking on your profile in the upper right corner

Invite members

Members can be invited with users email address. You can invite a new SportPass user by filling out their info or you can find an existing users by entering their email address associated with SportPass account. 

1. Click “Members” in the menu
2. Click the “+” icon
3. Enter client’s email address 
4. If user is not found, fill out their info and save. Invite is sent to the user
5. Or if you are inviting an existing users, just click “Add”

Invite trainers

Trainers have limited privileges in your reservation system. When you invite a trainer and they register, they can login into your reservation system and manage activities and members. Trainers have to accept invitation so you can add them to activities and services.  

1. Click “Resources” and “Trainers” in the menu
2. Click the “+” icon
3. Enter trainer’s email address 
4. If user is not found, fill out their info and save. Invite is sent to the user
5. Or if you are inviting an existing users, just click add
6. When trainers login they have to click on the invitation card

Create services

By creating a service you will allow your clients to reserve your services at available times. A good example of a service is private lesson or open tennis court. 

1. Click “Resources” in the menu
2. Click “Services”
3. Click the “+” icon in the right bottom corner
4. Fill out the information
5. Add trainers if your service is with a trainer
6. Save

Change language

1. Click on your profile in the upper right corner
1. Click settings
2. Click application language
3. Save 

Please note that your email notifications will be sent in this language to users

Change password

1. Click on your profile in the upper right corner
2. Click “Settings”
3. Navigate to change password
4. Save

Set up cancellation or reservation policy

Reservation policy allows you to set restriction on how much time before the start of activity or service can be a reservation made. Cancellation policy does the opposite where client is notified if they are cancelling reservation when the policy is in effect. 

1. Click “Resources” in the menu
2. Click “Gym”
3. Navigate to the bottom of the page
4. Set reservation or cancellation policy in hours

Add member or visitor to activity

1. Go to activity detail
2. Click “Add attendee”
3. Choose from members’ list or fill out visitors info
4. If you want to add attendee to multiple activities click on the three dots
5. Click “Confirm for all in the series”
6. Choose specific dates or weekly days
7. If you want do add a visitor, fill out name and optional email if you want to send them notifications
8. Click “Add visitor”
9. Done

Share activity

You can share activities with anybody simply by clicking on the share icon in the activity detail. 

1. Go to activity detail
2. Click “Share”
3. Paste the link to Facebook Messenger, Email, Whatsapp etc. 

When people open the link they can reserve the activity and they become connected to your gym if they are not already. 

Activity feed

Activity feed serves to track every activity that occurs in your gym. We track these following events: 

1. Reserved activities
2. Reserved activities by new client
3. Cancelled activities 
4. Created multiple activities
5. Updated activities
6. Updated multiple activities
7. Deleted activities
8. Deleted multiple activities
9. Added member
10. Deleted member
11. Added visitor to activity
12. Added member to activity
13. Deleted visitor from activity
14. Deleted member from activity
15. Added multiple visitors to activity
16. Added multiple members to activity
17. Reserved service
18. Reserved multiple activities
19. Reserved multiple activities by new client
20. Cancelled service
21. Cancelled activity or service after policy
22. Deleted reserved service

Types of notifications

1. New activity reservation
2. Reservation was cancelled 
3. New service reservation
4. Cancellation after policy
5. Non-member activity reservation